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Nicholas Conti

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     San Francisco, CA       nicholasaconti@gmail.com       971-404-1701      linkedin.com/in/nicholasaconti

  

Results-oriented project manager with proven success leveraging user feedback and data analysis to document, organize, and refine operational procedures. Driven and creative collaborator with a passion for delivering above-and-beyond the project scope, ensuring accuracy, consistency, and clarity across all content.


 

PROFESSIONAL EXPERIENCE
 

TECHNICAL WRITER   │ Uber,  Jump Bikes │ San Francisco, CA │ 5/2019 – 6/2020

 

Worked cross-functionally to identify, standardize, and document instructional and maintenance procedures used on a fleet of 50,000 bikes and scooters around the world. 

 

  • Coordinated software and hardware engineers to define technical requirements, prioritizing clarity and accuracy across all content to support operational success.

  • Developed a service manual for two versions of the Jump Bike that reduced maintenance time and increased vehicle usage rates.

  • Trained employees on content creation, created an inspection reference library, and provided on-site support during the launch of industrialized repair operations.

  • Aligned leaders on formalized document approval procedures, significantly improving trust among stakeholders.

  • Created the technical writing team’s style guide from the ground up, improving content quality and user comprehension.

     

TECHNICAL WRITER & CONTENT EDITOR │ Cruise Automation │ San Francisco, CA │ 6/2017 – 4/2019

 

Promoted from mapping technician to create the authoritative reference and training materials used by the mapping and ground truth labeling teams. 

 

  • Created and maintained training documentation, improving the quality of data collected by hundreds of labelers.

  • Designed an annotation tool with product engineers, trained a labeling team on the tool, then analyzed the data and incorporated feedback to improve the tool.

  • Developed a quarterly documentation user survey – leveraged user feedback to drive improvements to content production, improving comprehension and user satisfaction.

  • Developed the documentation team’s style guide.

  • Facilitated weekly meetings with stakeholders to identify and act upon forecasting needs.

     

PROGRAM ASSISTANT / EXECUTIVE ASSISTANT │Pisces Foundation│San Francisco, CA │2/2016 – 5/2017

 

Promoted from operations intern to support the president and COO through project assistance, scheduling, and office management. Oversaw logistics, onboarding, event planning, and accounts payable. 

 

  • Worked with the Climate and Energy team to ensure progress toward strategic goals, created content for the foundation’s newsletters and social media, and provided grantee due diligence and progress analysis. 

  • Created and edited reports, presentations, and blog posts for senior leadership to promote the foundation’s goals.
     

 

Previous Experience: Office Coordinator, Gehl ▪ Sales Associate, Public Bikes ▪ Campaign Coordinator, Fair World Project

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EDUCATION 

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Bachelor of Arts, Urban and Environmental Policy │ Occidental College

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